Terms & Conditions, Refund and Returns Policy, Terms of Services

Who we are

Michael Makhal Symphony Orchestra Private Limited (MMSO) (“us”, “we”, or “our”) operates the website: https://musicproindia.com

Michael Makhal Symphony Orchestra Private Limited (MMSO) manages/runs/leads https://musicproindia.com , thus, the website/online store https://musicproindia.com is fully under the control of Michael Makhal Symphony Orchestra Private Limited (MMSO).

Michael Makhal Symphony Orchestra Private Limited (MMSO) is a registered Private Limited Company in India. 

Registered address: F.No. 205, Hiline Complex, Road No. 12, Banjara Hills Hyderabad- 500034, Telangana State, INDIA. GSTIN: 36AAICM7478D1Z5 


Welcome to www.musicproindia.com. The following terms and conditions guide the use of and commerce in our online shop. These terms and conditions may be adjusted from time to time. Please read before making an online purchase at www.musicproindia.com

Shipping & Delivery

All shipments are sent by reputable courier service or Indian speed post depending on the state and city/town you reside in. You will receive a tracking link along with your Shipping Confirmation. The order will be sent to the address you fill in at the checkout. Price, currency, VAT and shipping fee will be adjusted depending on the shipping state/city/town. The products which have shipping included will be sent in free of cost.

a. Delivery time and shipping fee
The estimated delivery time is 3 to 10 working days depending on the shipping location. The shipping fee will be displayed in the checkout before the final payment step. The products which have shipping included will be sent in free of cost.

b. Uncollected packages
We might charge upto Rs.100 for declined items, e.g. if you refuse to sign or will not pick up the order at your pick-up point. If you change your mind about things you ordered contact our customer service immediately. You still have to collect your package and return it back to us. Damaged goods shall be reported at the pick-up point. If you notice the damage after receiving the package please contact our customer service. When returning it you are responsible for the goods.

c. Customs and import fees (for import products)
You will be charged all costs for customs and import fees to your selected shipping country, make sure you understand what rules and fees apply by contacting the relevant authority or local FedEx/DHL/Other Courier/Postal branch.

d. The products which have shipping included (mentioned in the product details area) will be sent to the customers free of cost.

Return Overview

a. You are eligible for a return/exchange, only if the item shipped is damaged/ defective/ if you have received the wrong item. 

b. To initiate a refund, you can contact us at musicproindia@gmail.com within 3 days of receiving your product. Once your refund is accepted, a return shipping label will be sent, along with detailed instructions on how and where to send your package. Kindly note, items sent back to us without first requesting a return, will not be accepted. 

c. As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit. For return-related queries (For eg. Shipping address etc) mail us at musicproindia@gmail.com. Shipping charges for the same will be borne by the customer.

Refund Policy

We Have The No Refund Policy

We follow the No Refund Policy. We will exchange and send a new product if the product you have received is defective/ damaged/ if you have received the wrong item. As we do not have a reverse pickup facility yet, you are kindly requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit. For return, related queries (For eg. Shipping address, warranty info) mail us at musicproindia@gmail.com

d. These are Non-returnable Items:

  • Gift cards
  • Downloadable products
  • Some health and personal care items

e. To complete your exchange, we require a receipt or proof of purchase.

f. Please do not send your purchase back to any other address than ours, which is given in this draft with our company details. Do email us for the address details before you send the product.

g. When using the credit card you pay immediately at checkout. When the package arrives you pick it up at your local pick-up point. All information concerning your credit card is encrypted and secured with our payment gateway partners. The www.musicproindia.com reserves the right to cancel, hold on to or further investigate an order at suspicion, even if delivery time is affected. The www.musicproindia.com can also demand you to confirm the order separately by mail sent to the invoice address before your order is delivered.

h. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

i. In case, we don’t have an additional product available for the replacement of the respective damaged or defective product you have received from us at that moment, we might request you for more time for the replacement, and if you agree, we will send you the product soon it is available. However, if you do not agree, we will ask you to return the product so we can initiate the assessment of the complaint. Once we receive the product (returned) from you, we will initiate an internal assessment of the complaint. This assessment may take up to 15 working days time or more depending on the circumstances. However, it may take much lesser time too. If we find the complaint is legitimate, we will initiate the refund and within an estimated period of time, the amount would be credited to the customer’s account. Once the customer receives the refund from us, it will be determined as the complaint has been resolved completely and concluded fully. Any further steps taken by the customer on the same complaint will be determined as a breach of the terms & conditions of our company. Therefore, we advise our customers to shop with us only if they fully agree and adhere to our terms & conditions. Once you purchase a product from our online store, it will be understood and determined that you fully agree and adhere to our terms & conditions and the company policy.

Imported items

a. Exchange from outside India will be possible if the customer pays for the shipping costs. Please purchase our product only if you are certain about the item and understand this clause.

b. No exchange will be made if we don’t receive the item back to our company address in time.

Exchange / Replacement of Item

a. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {musicproindia@gmail.com}, also check for updated contact details at www.musicproindia.com and send your item to the physical address that is mentioned in this draft with the company details.

b. In the case of imported items, exchange/replace from outside India must be marked as a return/exchange and with the actual value of the returned/exchanged goods, to be cleared in the respective customs. It is recommended to check your sizes properly before purchasing the item as it might take weeks to return/replace the product because of the international shipping. The exchange process may take many days and weeks or even more periods of time depending on the situation beyond our control.

c. No exchange will be made if we don’t receive the item back to our company address in time.

d. To exchange your product, you should mail your product to our physical address that is mentioned in this draft with the company details.

e. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

f. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

d. If you are exchanging an expensive item, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

e. For exchange of product, the returned item must come with the tags attached with the product, or it will not be approved for exchange.


Section 1: General

You can shop our product through our online shop. If you have any questions please contact our customer service for help at www.musicproindia.com. All merchandise remains our property until payment is fulfilled. Any attempts of fraud will be reported to the authorities. The www.musicproindia.com reserves the right to cancel, hold on to, or further investigate an order at suspicion, even if delivery time is affected. No other payment options in addition to those displayed at checkout is accepted. The www.musicproindia.com holds the right to have minor deviations related how material, color, weight, measurements, or manufacturing, appear on our online shop. This also includes type faults, price and stock changes.

Section 2: Modifications to the Service and Price

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Section 3: Errors, Inaccuracy and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 4: Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Akshay Ranade HUF, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 5: Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 6: User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 7: Third-Party Link

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 8: Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Section 8: Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Section 9: Accuracy, Completence and Timelines of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 10: Security

All information concerning your credit card is encrypted and secured. Most web browsers use symbols or the guide (https://) to show that the page you are visiting is secured. The www.musicproindia.com co-operate with PayU Money Payment Gateway for the payments, they collect your payment details while processing the transaction. When you purchase a product in our online store www.musicproindia.com, you provide your shipping, login, and personal details to us. We do not sell your personal details to anyone. If we ever find any of our staff committed to such activity, proper actions will be taken on the particular staff. We are committed to secure service to all our customers.

Section 11: Ownership of right and intelactual/artwork rights

All rights, including copyrights at www.musicproindia.com remain with Michael Makhal Symphony Orchestra Private Limited (MMSO) and its subsidiaries. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

Section 12: Privacy Policy

The personal information you forward to www.musicproindia.com will only be used in order to fulfill the undertakings www.musicproindia.com has and to assure you the best service. You can read more about our Privacy Policy at Click Here

Section 13: Force majeure

in case of war, civil war, revolution, riot, strike, lockout, blockade, epidemic, pandemic, lockdown, natural disaster, measures by a public authority, or similar circumstances MMSO/ www.musicproindia.com will apply to force majeure. This means that these terms & conditions can not or only partly be performed. If this occurs MMSO/ www.musicproindia.com will try to inform you about this.

Section 14: Applicable law

These Terms and Conditions and all disputes arising in connection with these Terms and Conditions or with the use of the website or with any purchase on the website shall be governed by Indian law. MMSO/www.musicproindia.com may modify or amend these Terms and Conditions at any moment. You are therefore asked to accept only after going through the Terms and Conditions applicable at the time of purchase with each of your orders.

Section 15: Delivery

The delivery of a product can take up to 5 working days to 7 working days. This may get increased in unforeseen situations and can take even longer. In case, you don’t receive your order within 7 working days, do send us an email at musicproindia@gmail.com

Contact Us

Michael Makhal Symphony Orchestra Private Limited (MMSO) is a registered Private Limited Company in India. 

Registered address: F.No. 205, Hiline Complex, Road No. 12, Banjara Hills Hyderabad- 500034, Telangana State, INDIA. 


Contact us at {musicproindia@gmail.com}, also check for updated contact details at www.musicproindia.com